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v.4 crashes FCPX
Posted: Fri May 08, 2015 8:35 am
by csound
I just bought the v.4 update and it seems to be unusable with 4K footage in FCPX 10.2. Computer locks up and crashes - tried 5 times. This does not happen with previous version of NV.
Posted: Fri May 08, 2015 9:31 am
by NVTeam
The whole computer (requiring restarting OSX) or just FCPX alone?
Please kindly collect the crash logs and send them to support [at] neatvideo.com.
Please also describe your workflow (the part involving Neat Video) and the exact point in that workflow where those crashes take place.
Please reply by e-mail to support [at] neatvideo.com.
Thank you,
Vlad
Posted: Fri May 08, 2015 11:19 am
by csound
NVTeam wrote:The whole computer (requiring restarting OSX) or just FCPX alone?
Please kindly collect the crash logs and send them to support [at] neatvideo.com.
Please also describe your workflow (the part involving Neat Video) and the exact point in that workflow where those crashes take place.
Please reply by e-mail to support [at] neatvideo.com.
Thank you,
Vlad
The whole computer was crashing. I trashed all the NV preferences from the user library and that seems to have made a difference. FCPX still crashes randomly though when using the NV v.4 plugin.
Will email workflow and crash logs soon.